Successful leaders know that the survival of our organization during this uncertainty depends not just on the technical skills within our team, but also on their ability to deal respectfully and collaboratively with their colleagues and customers and remain energized at the same time.
We all have people who push our buttons and create drama in our lives. Within our team, these interactions can drain our energy, take us off track, and infect other areas of our lives. By focusing on effective ways to work with negative and difficult people, you will be able to increase productivity, collaboration, customer service, and overall engagement.
Negativity Costs. Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people on our team because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.
We have more impact than we might think. Under stress and surrounded by uncertainty, some people are simply more difficult to deal with.
What we can change is our reaction. Reducing the drama within our team depends on being able to understand and respond appropriately to their behaviors.
Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behavior. End frustration. Act rather than react, and ensure a respectful, effective, and collaborative team.
Through COVID-19 we are seeing that stress, fear, and uncertainty impact how we communicate, collaborate, and engage. Research shows that there is a direct relationship between an increase in stress and negativity and the resulting difficult behaviors in our organizations.
How you and your team effectively deal with negative and difficult people can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Key Messages:
Participants Will:
Through COVID-19 we are seeing that stress, fear, and uncertainty impact how we communicate, collaborate, and engage. Research shows that there is a direct relationship between an increase in stress and negativity and the resulting difficult behaviors in our organizations.
How you and your team effectively deal with negative and difficult people can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Key Messages:
Participants Will:
Beverly Beuermann-King
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
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