It's helpful to view behavioral issues, conflict, and incivility in your workplace as opportunities.
Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.
Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems, the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.
WHY SHOULD YOU ATTEND?
Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict, and incivility in their organization.
AREA COVERED
- The high cost of performance and productivity problems
- Positive and negative outcomes of conflict
- Working knowledge of employment law
- Workplace behavioral issues and strategies to address them
- Role of performance management and evaluations
- Effective methods for supplying feedback
- Progressive discipline
- Investigating complaints
- Business Goals of an Investigation
- Conducting an investigation
- Appointing the right Investigator
- The interview process
- Importance of solid documentation
- Defining workplace incivility
- 3 major ways incivility manifests in your organization
- Impact of incivility in the workplace
- Forms of incivility
- Bullying
- Tips for enhancing and building civility
- Coping strategies
- Hiring for civility
- Practices for a healthy workplace
WHO WILL BENEFIT?
- Senior Leadership
- Managers & Supervisor
- Operations Professionals
- Employees
Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict, and incivility in their organization.
- The high cost of performance and productivity problems
- Positive and negative outcomes of conflict
- Working knowledge of employment law
- Workplace behavioral issues and strategies to address them
- Role of performance management and evaluations
- Effective methods for supplying feedback
- Progressive discipline
- Investigating complaints
- Business Goals of an Investigation
- Conducting an investigation
- Appointing the right Investigator
- The interview process
- Importance of solid documentation
- Defining workplace incivility
- 3 major ways incivility manifests in your organization
- Impact of incivility in the workplace
- Forms of incivility
- Bullying
- Tips for enhancing and building civility
- Coping strategies
- Hiring for civility
- Practices for a healthy workplace
- Senior Leadership
- Managers & Supervisor
- Operations Professionals
- Employees
