Today’s always on, TNT – Time-Numbers-Technology/Transition – Driven and Distracted World can breed tension and conflict. Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution. Learn and practice skills and strategies for, 1) disarming power struggles by asking trust-building, “good questions” and 2) providing and receiving all kinds of feedback, even how to deal constructively with a critical aggressor. Understand the difference between “acknowledgment” and “agreement” and lyrically disarm or emotionally detach from “Yes, butter” and self-centered types. Use the Thomas-Kilmann Conflict Styles Inventory to discover your style of conflict; and learn how to engage in collaborative conflict resolution. Learn how to appropriately and strategically use humor to disarm pressure-packed situations.
As a workplace becomes more “TNT” with ever-changing, 24/7 timeline pressure, and the workplace becomes more diverse, it is more difficult for “message sent to be message received.” Communication problems, interpersonal frustrations and conflicts, silo effects, and “us vs. them” thinking can negatively impact workplace productivity and a cohesive culture. This webinar is for anyone in an organization or company who depends on efficient and effective communication and collaboration to be productive. It is for anyone interested in preventing unspoken or unaddressed anger from spiraling in a destructive direction. This webinar will help promote a productive, inclusive, and supportive “high task/tech and human touch” culture.
All personnel levels – from front-line employees to all levels of management will gain skills, tools, and strategies for 1) learning to understand different anger dimensions and how to express frustration and anger more constructively and professionally. Participants will gain tools and techniques for transforming conflict into more collaborative problem-solving. Teams and the organization as a whole benefit when a work culture can acknowledge and address differences disagreement, anger, and conflict in an open, transparent, and respectful manner.
As a workplace becomes more “TNT” with ever-changing, 24/7 timeline pressure, and the workplace becomes more diverse, it is more difficult for “message sent to be message received.” Communication problems, interpersonal frustrations and conflicts, silo effects, and “us vs. them” thinking can negatively impact workplace productivity and a cohesive culture. This webinar is for anyone in an organization or company who depends on efficient and effective communication and collaboration to be productive. It is for anyone interested in preventing unspoken or unaddressed anger from spiraling in a destructive direction. This webinar will help promote a productive, inclusive, and supportive “high task/tech and human touch” culture.
All personnel levels – from front-line employees to all levels of management will gain skills, tools, and strategies for 1) learning to understand different anger dimensions and how to express frustration and anger more constructively and professionally. Participants will gain tools and techniques for transforming conflict into more collaborative problem-solving. Teams and the organization as a whole benefit when a work culture can acknowledge and address differences disagreement, anger, and conflict in an open, transparent, and respectful manner.
Mark Gorkin
Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a nationally acclaimed speaker, writer, and "Psychohumorist" ™, is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative. Current 247Compliance/Ijona Skills Training Expert; also,Leadership Coach/Training Consultant for the international Embry-Riddle Aeronautics University at the Daytona, FL headquarters. A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army. Mark also has extensive experience as a Critical Incident Consultant. The Doc is the author of Practice Safe Stress, The …
Effective Communication: Ensuring Clarity, Accountability a…
2-Hour Virtual Seminar on Workplace Investigations 101: How…
AI for Excel Professionals: Enhancing Productivity with Cha…
Employers Should Prepare for Immigration Raids in 2026! Thi…
The Importance of the first 5 seconds when presenting
Negotiating Skills For Professional Results - Winning Strat…
Validation Statistics for Non-Statisticians
Workplace Behavior in 2026: Tackling Conflicts and Incivili…
FDA Recommendations for Artificial Intelligence/Machine Lea…
Interactive dashboards & analytics in Excel
Bootcamp for New Managers and Supervisors: Develop These Es…
Enhancing Project Management with Storytelling Techniques
4-Hour Workshop on Data Simplified: Sorting and Filtering, …
Creating Your 2026 Marketing Strategy
The Language of Leadership: Is Your Communication Style As …
ChatGPT for Innovative Business Advisory Services for Accou…
Utilizing A Proven Process When Conducting Sensitive, Inter…
How to Write Procedures to Avoid Human Errors
Human Factors Usability Studies Following ISO 62366 and FDA…
Why EBITDA Doesn't Spell Cash Flow and What Does?
Mastering DAX Patterns in the Era of AI & Copilot
Establishing Appropriate Quality Metrics and Key Performanc…
IRS Form 1099 Reporting: Compliance Requirements
FDA QMSR Explained: How the QMSR Replaces the QSR
How to Manage the Legal Landmine of the FMLA, ADA and Worke…
Understanding EBITDA – Definition, Formula & Calculation
Tattoos, hijabs, piercings, and pink hair: The challenges …
FDA Compliance And Laboratory Computer System Validation
Medical Device Hazard analysis following ISO 14971
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
Excel + AI: The Smart User's Guide to Faster, Easier Work w…